Customer Service Representative

Omschrijving

For our office in High Point(NC) Eichholtz USA we are looking for a Customer Service representative to join our team.

As Customer Service representative, your main goal is to take care of your own client portfolio from A to Z. You are in constant contact with our Sales Reps, follow them up on quotes, create orders, and follow up on payments to push orders to our warehouse. Meanwhile you enjoy to build up relationships with our customers.


 

Responsibility

The following tasks are your main responsibilities:

    • Manage client portfolio (create quotes and orders)
    • Leadtime responsible (follow up towards our Sales Reps)
    • Manage order and quote book
    • Client data responsible
    • Register phone calls and e-mails in our CRM
    • Coordinate complaints between customer, sales rep, service department
    • Inform customers proactive on delays
    • Activate customers in your portfolio proactive

Sounds this fun to you? Apply now and join our team!

Vereisten

Our ideal candidate:

You are representative, pro active and have a high level op responsibility, besides that you are/have:

  • Accurate
  • Excellent oral, written and interpersonal communication skills.
  • Excellent telephone etiquette.
  • Ability to sit and work on a computer for long periods of time.
  • Computer proficiency.
  • High School Diploma or GED.
  • 2+ years previous customer service experience. 

* Please notice that an assessment will be part of the recruitment procedure for this role and that you must be a permanent residence of the USA (who preferably lives in North Carolina) to apply for this job.


About us

Eichholtz is a leading wholesaler of luxury design furniture, lighting and home accessories. At Eichholtz you will be part of an innovative, ambitious and fast-growing company, where the vision of the organization has been implemented within the daily business operations. Our ambition is to become the best and most inspiring atmosphere maker in the world. Eichholtz expects an acceleration of the double digit growth we realized in 2021 as the USA is a key growth market for Eichholtz. Next to the office and showroom in High Point North Carolina, we will open a Flagship store in the Miami Design District in 2023.

 

Interested and/or questions?

Apply now! or contact Dennis Hendriks (VP Operations USA) via dhendriks@eichholtz.com. 

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